Resales
And staircasing

Making it simple for customers to take the next step

Industry-leading expertise

SO Resi has led the resales and staircasing market for a number of years, investing in innovation and technology to ensure we provide Shared Ownership customers with enhanced value when they increase their shares or resell their homes. SO Resi Partnerships gives you direct access to that expertise.

Industry-leading expertise

SO Resi has led the resales and staircasing market for a number of years, investing in innovation and technology to ensure we provide Shared Ownership customers with enhanced value when they increase their shares or resell their homes. SO Resi Partnerships gives you direct access to that expertise.

Market-leading staircasing

Our market-leading SO Resi Plus scheme, which enabled homeowners to buy an additional 1% share every year for 15 years became national policy in the 21-26 New Model Lease. The 1% staircasing requirement is integrated in our automated systems, enabling our clients to enjoy the benefits, free of any administrative burden.

The resales specialists

For resales, the specialist knowledge of our consultants is invaluable in securing transactions within the recently reduced nomination period of four weeks. Our significant databases of purchasers across both new-build sales and resales also enable our clients to retain assets and revenues effectively.

Governance and compliance

Full governance and compliance for resales and staircasing are embedded in our process, which covers anti-money-laundering and know-your-customer checks, giving our clients complete reassurance and peace of mind at every stage.

Streamlined resales

Our resales customer journey includes the following:

  • Professional photography
  • Listings on www.sharedownership.co.uk and major portals, including Rightmove, Zoopla, Share to Buy
  • Dedicated resales consultants for customers
  • Dedicated account manager for clients
  • Customer information booklets and videos
  • Offer management 
  • Embedded governance and compliance

Simple staircasing

Our staircasing customer journey includes the following:

  • Customer information booklets and videos
  • A choice of flexible staircasing options
  • Dedicated step-by-step support for customers
  • Dedicated account manager for clients
  • Embedded governance and compliance